Lunch and Learn Session 6: Skills for dealing with difficult clients - 25 June 2025

• 25 June 2025 1:30pm - 2:30pm
• Online via Zoom
• Bitesize Training

Session 6 overview - Skills for dealing with difficult clients It is always disappointing and frustrating when despite your best efforts, clients behave in challenging and demanding ways. This session will focus on: Knowledge of what drives difficult behaviours Skills for recognising and navigating high conflict, poor engagement and manipulative behaviours Maintaining your professional boundary and focus even in the most challenging situations’